- RETURN POLICY
If you find your item is not fitting quite right, or for any other reason, we are more than happy to do return or exchange.
But make sure the following is met:
- Items must be shipped out within 3 calendar days from the date you receive your order as evidenced by the courier's tracking information.
- Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.
- The refunded money will exclude the shipping cost.
- Once your return has been received and inspected, we'll email you to complete the process
We recommend returning your item back to us, then using your store credit to place a new order.
- SHIPPING COST
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
- NON-RETURNABLE & NON-EXCHANGABLE ITEMS
Please note that any orders purchased with store credit/ gift card is not eligible for return or exchange.
Kindly double check that the items you wish to return do not fall under this list. Please note that any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty.
- Sale items
- E-Gift cards
- DAMAGED ITEMS
Send an email to: ( firstname.lastname@example.org ) with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.
- Please note... All color shades can slightly differ in each production run. The lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.
- RETURN PROCESS
- Email: ( email@example.com ) including your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.
- We will review your return item(s) and send an email to update you on whether the request has been approved or denied.
- If your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.
- You must provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information.
- As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied.